Name: Developing Standards for Great Customer Service
Start: 2024-09-05T11:15:00-0600
End: 2024-09-05T12:15:00-0600

Thursday September 5, 2024 11:15am - 12:15pm MDT

Beaver Den Coppertop II Breakout Room: Second Floor

Implementing customer service standards at our library helped make our visitors feel welcome, our staff feel comfortable, and our supervisors evaluate staff equitably. You’ll learn what makes a good standard, common pitfalls to avoid, and how to get everyone on the same page quickly.

Speakers

Amie Pilla

Library CEO, Berthoud Community Library District

Thursday September 5, 2024 11:15am - 12:15pm MDT
Beaver Den Coppertop II Breakout Room: Second Floor

Breakout Session

Audience Public, School, Academic
Program Keywords Administration/Management, Community, Customer Service, EDI (Equity, Diversity, and Inclusion)

CALCON 2024

Amie Pilla

Attendees (2)

CALCON 2024

Amie Pilla

Attendees (2)

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