Conflict and the breakdown of productive communication is inevitable in the workplace. In this workshop we’ll work together to prepare for the next communication breakdown by identifying how our organizations want us to resolve conflict, compare unhealthy and healthy conflict, and practice two conflict resolution tools (Crucial Conversations and Emotional Intelligence).
Learning Outcomes:
Identify your workplace expectations to establish a framework for productive conflict resolution when faced with a communication breakdown.
Recognize and transform unhealthy conflict into productive and healthy conflict during a communication breakdown.
Appraise and practice two conflict resolution tools from Crucial Conversations and Emotional Intelligence to be prepared for a future communication breakdown.
Library Supervisor for the Hoffman Heights and newly opened Chambers Plaza Libraries for the Aurora Public Library system. I work with an amazing team that ensures our library spaces are welcoming, accessible and provide opportunities for life-long learning for a diverse communit... Read More →
Andrea is a librarian for the Aurora Public Library. When she's not programming and helping patrons find their next read, Andrea enjoys movies, video games, and Dungeons and Dragons.
